Returns & Exchanges

If for any reason your order arrives damaged, you will need to call (916) 334-2067 or email mysmokecity@gmail.com within 24 hours to inform us of the problem. We will request that you send us the item back and we will refund you the shipping and send you out a replacement once we receive the damaged item back to us.

*All returns must have the original receipt or invoice

*All product return shipments must include all original internal packing materials, boxes and containers.

*All in store returns must have the order invoice or receipt and government ID

If you wish to Change, Cancel or Return your order, there will be a 18% additional restocking fee on the total of your order. If you wish to Return your order you must pay shipping and return shipping charges.

Any return for a refund may be subject to a 18% restocking fee. This fee may be waived for the following reasons:

• - Carrier damage

• - Defective product

• - Product does not match advertising

• - Received incorrect product

• - Product was an extra item not ordered

  Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

  Any items that have been used and are not in New Original Condition may not be returned.

  To make it easier, please feel free to contact us before you purchase an item so that we may help you order exactly what you need. Refunds will be made by credit card refund, or store credit only. There are no cash refunds.